I talked with Tony Davis, VP of solution strategy. I learned a little bit about a new program called CA fellow. With this, they are able to provide specialized management consulting for top clients and customers.
With this program, when a customer make a purchase with APM, they send in a CA fellow with real-world experience leading that type of implementation with the Fortune 100 company. This is an industry first and a no-charge service. After all, CEO Michael Gregoire wants these companies to fully understand the software they just purchased.
CA Technologies has been in beta with the CA fellow program and has worked out the kinks. They are currently rolling out CA fellow.